Billing

Terms for subscription services. To ensure uninterrupted access to our services, a valid credit card must be kept on file for all subscription accounts. Payments are processed according to the selected plan, and alternative payment methods such as cash or checks are not accepted. If payment fails or a valid card is not provided, the subscription may be suspended or canceled. By maintaining an active credit card on your account, you agree to these terms.

Save More by Paying Annually! Switching to an annual website plan can save you up to 20% off compared to the regular monthly price. If you're currently on a monthly plan and want to take advantage of these savings, let us know, and we'll help you make the switch quickly and easily. Enjoy the same great features while keeping more money in your pocket!

Can I cancel anytime? All subscriptions require a 6-month agreement and begin once your initial payment is processed. Charges recur at regular intervals, and renewal rates may change with prior notice. If you cancel, refer to our cancellation policy to understand how it affects your services, including your website.

I forgot my Client Portal password. If you’ve forgotten your Client Portal password, click the Forgot Password link on the login page and follow the steps to reset it. Check your spam folder if you don’t receive the reset email. If you’re still having trouble, contact our support team, and we’ll assist you in resolving the issue promptly.

How to update your payment method. You can update your payment method anytime through the Client Portal. Log in to your account, go to Settings, and select Subscription. From there, enter your new card details and save the changes. For assistance, contact our support team.

Subscription Failed Payments. If payment for your subscription renewal fails, your account will be marked as “past due,” and we’ll notify you via email. We’ll attempt to process the payment up to four times within one week. If all retries fail, your subscription will be canceled, and a $100 reactivation fee may apply if you choose to reactivate.

Client Portal. Our secure client portal makes managing your account easy and convenient. You can view subscriptions, purchase new services, download invoices, and update payment details all in one place. Access the portal via the Client Area in our website menu or directly through this link. If you need assistance, our support team is ready to help!

Credit card security. We prioritize your security by never storing or seeing your full credit card details. Payments are processed securely through Stripe, a PCI Service Provider Level 1 certified platform—the highest standard in the industry. Your data is transmitted over HTTPS, ensuring it is encrypted and protected during transfer.

Types of payment accepted. We gladly accept most major credit cards, including Visa, Mastercard, American Express, and Discover, for all the services we offer. This provides a convenient and secure payment option, ensuring a smooth transaction experience for our valued customers. Whether you're booking a service in advance or settling your payment on the spot, our flexible credit card acceptance makes it easy to meet your needs.

Payment Policy for Additional Services. Our payment policy for additional services is designed to ensure a seamless and transparent process. Charges for any requested services are automatically processed upfront using the payment method on file. Services are billed on a weekly basis, consolidating all charges into a single invoice sent at the end of the week for clear expense management. Customers are encouraged to keep their payment information updated through the account portal. For any payment-related inquiries, our support team is available to assist.