If you have a FastMail account that is managed by Shinybot as part of your website plan, you may be wondering what happens to your FastMail account if you decide to cancel your website plan. Rest assured, your email will not be lost, and the transition will be smooth. Here’s what you need to know about what happens to your FastMail account when you cancel your website plan with us.

What Happens to Your FastMail Account?

When you cancel your website plan with Shinybot, your FastMail account will continue to work without any interruptions. Shinybot will simply transfer the billing responsibility of the account directly to you, the account holder. This means:

  1. No Loss of Email: All your existing emails, contacts, and settings will remain intact. There is no risk of losing any data during the transition.

  2. Billing Transfer: The only change is that we will transfer the billing of your FastMail account to you directly. This will mean you will be responsible for paying FastMail’s current subscription fees.

  3. Current Pricing: The price you will pay for your FastMail account will be based on FastMail’s current pricing at the time of the transfer. You can check the most up-to-date pricing on FastMail's official pricing page.

  4. Seamless Transition: The transition process is simple, and there is no action required from you other than updating your payment details with FastMail. We’ll ensure that the billing switch happens smoothly.

What You Need to Do if Using a Custom Domain

If you’re using a custom domain for your email (e.g., yourname@mydomain.com), you will need to update your DNS records with your domain registrar (e.g., Hostinger, GoDaddy, NameCheap, etc.) after the cancellation of your website plan.

Here’s what you’ll need to do:

  1. Update MX Records: FastMail requires you to update your domain’s DNS settings to point to their mail servers. Specifically, you will need to add the appropriate MX records provided by FastMail.

    • Login to your domain registrar’s website (e.g., Hostinger, GoDaddy, NameCheap).
    • Find the DNS management section.
    • Add the MX records required by FastMail. You can find the exact MX records for FastMail here on their support page.
  2. Ensure Correct Configuration: After updating your MX records, double-check that they are correctly configured. This will ensure that emails sent to your custom domain email address will be delivered to your FastMail inbox.

Steps to Transition

  1. Website Plan Cancellation: Once your website plan is canceled, Shinybot will initiate the transfer of the billing responsibility to you.

  2. FastMail Notification: You will receive a notification from FastMail confirming the billing transfer. This will include instructions on how to update your payment details if necessary.

  3. DNS Update: If you are using a custom domain, update the MX records as outlined above.

  4. Ongoing Service: Your FastMail account will remain functional with no interruption in service. You’ll continue to access your email as usual.

Key Points to Remember

  • Your email data will not be affected by the cancellation of your website plan.
  • You will not lose access to your FastMail account.
  • The billing will be transferred to you at the current price set by FastMail.
  • If using a custom domain (you@mydomain.com), you will need to update your MX records with your domain registrar.
  • There is no need to take any immediate action other than updating your payment details and DNS records.