When we are unable to process the payment using the card on file for your subscription renewal, your subscription will be marked as “past due.” In this situation, we will promptly notify you via email, providing details about the issue and instructions on how to update your payment information or resolve the problem.
To ensure continuity of service, we will attempt to process the payment up to four (4) times within a one-week period. These retries will occur automatically, giving you time to address any issues with your payment method, such as updating an expired card or ensuring sufficient funds are available.
If all payment attempts are unsuccessful after the one-week period, your subscription will be automatically canceled. Please note that canceled subscriptions may result in the immediate loss of access to the services, features, or benefits associated with your subscription plan.
Reactivation is subject to our approval and the terms outlined in our service agreement.
If you have further questions or need assistance, don’t hesitate to contact our support team.